k.ride Privacy (Location Information) Policy for Users
Kakao Mobility Corporation (the “Company”) collects, uses, and provides personal information based on users’ consent and actively guarantees users’ rights (the right to the self-control of personal information).
The company complies with applicable laws and personal information protection regulations of the Republic of Korea, which information communication service providers must obey.
Privacy (Location Information) Policy refers to guidelines on protecting users’ valuable personal information that the Company must follow operating the service so that users can use the service with confidence.
All users can access the services provided by the Company and enjoy further various services by signing up for them.
The Company will send prior notice and ask for a user’s consent when collecting his/her personal information.
The user agrees to the collection of personal information and enters relevant information when signing up for a service or while using the Services.
Personal information is provided through affiliated services or groups.
Personal information is provided via home page, email, fax, phone, etc., during customer service calls.
The user participates in online and/or offline events.
We collect the minimum personal information to provide the service.
Required Information: Information required to perform the essential functions of the Services (including essential information pursuant to relevant conditions).
Optional Information: Information collected to provide additional functions other than the service’s primary functions (Users can use the service, still without agreeing to provide information.)
We will not collect sensitive information without a user’s consent.
What is sensitive information? : Information that may violate a user's privacy (race, ideology and creed, political or criminal records, medical information, etc.)
We will only use a user’s personal information for the following purposes. If the purpose is changed, we will ask for his/her prior consent.
Identify the members, check their subscription intent, verify identity/age, and provide benefits according to the Terms and Conditions.
Resolve inquiries, settle complaints/disputes, or deliver notifications
Service usage history, access frequency, statistics on service use
Develop new services, improve the services, and/or provide personalized/customized services and advertisements
Prevent and sanction activities interfering with the smooth operation of the service, including fraud; prevent account theft and fraudulent transactions
Improve service quality by managing the history of service subscription/withdrawal and/or monitoring customer grade management
Purchase of paid services and payment settlement
We process the following personal data only if we have obtained consent from data subjects or if it is deemed contractually necessary in accordance with Article 15(1)(1) and Article 22(1)(7) of the Personal Information Protection Act.
Some personal information is required by law or necessary to enter into a contract with us. If you do not provide the requested personal information, we may not be able to enter into a contract with you or fulfill our obligations under an existing contract.
In principle, the Company shall not collect personal and location information of children under 14 whose legal representative’s consent is required.
The location information refers to GPS, Wi-Fi, mobile station information, and trip route.
When users use the Services, information may be generated or collected automatically to ensure service reliability, provide secure services, and prohibit any violations of relevant laws and Terms of Service.
History of service usage, access logs, transaction history, IP information, cookies, rogue and fraudulent usage records, mobile device information (model name, carrier information, OS information, screen size, language and country information, advertising ID, and device identification, etc.)
illegal/fraudulent access to the Services and service applications and related records thereof, records of access attempts to service applications, information required to verify the safe operating environment for the Services and service applications
We entrust personal information to third parties to carry out some of the necessary tasks required for providing various services to our users.
Entrustment of handling personal information (View Details)
The information is composed based on the time the user confirms it, and the entrusted company is managed and supervised to ensure that it does not violate any laws related to personal information protection.
In principle, the Company shall not provide a user’s personal information to third parties. The Company must notify the user in advance and ask for his/her consent if it is required to provide personal information to third parties.
However, a case falling under any of the following sub-paragraphs shall be deemed an exception.
WHERE it is required for billing charges accrued for the service;
WHERE investigative authorities request as stipulated in relevant laws and regulations or pursuant to due process and method for the purpose of investigation; and
WHERE it aims to execute the contract for providing information and communication services and enhancing users’ convenience in case of overseas transfer (provision, inquiry, processing, consignment, storage).
Kakao Mobility provides personal information overseas for certain services as outlined below, based on Article 28-8, Paragraph 1, Subparagraph 1 of the Personal Information Protection Act (where separate consent for the overseas transfer has been obtained from the data subject)
The Republic of Korea and the EU have adopted the Personal Information Protection Adequacy Decision for the transfer of personal information to the Republic of Korea in accordance with the GDPR.
The Personal Information Protection Act in the Republic of Korea guarantees equal protection of personal information as the GDPR of the EU.
Personal information can be safely transferred from the EU to the Republic of Korea without the need for additional authentication according to the Adequacy Decision.
You can always reach Support or the personnel or department in charge of privacy protection and request discontinuance of an overseas transfer of your personal data. However, if some information is not provided to an overseas partner per your request, you may experience some limitations when using our services.
Provision of personal information to third parties (View Details)
Overseas transfer of personal information (View Details)
Users are notified when their personal location information is provided to a third party designated by themselves.
If the Company provides personal location information to a third party designated by the User, each time, it shall immediately notify him/her of the recipient, date, and purpose thereof via the telecommunications device where such information is collected.
However, such notification shall be sent via telecommunications device or email address specified by the User if a case falls under any of the following sub-paragraphs;
WHERE the telecommunications device that collected personal location information has no function to receive text, audio, or video;
WHERE the User requests in advance to be notified by means of online publishing, etc.
In principle, the user's personal information shall be immediately destroyed once the purpose of collecting and using it is fulfilled. The procedure and method thereof are as follows:
Personal information stored in electronic file formats is to be deleted by technical means that make the information unrecoverable. Personal information printed on paper records, printed matters, and documents is to be destroyed through shredding or incineration.
The Company may retain the minimum amount of information required to identify the user for up to thirty(30) days after his/her request to withdraw from the membership to minimize the damage caused by fraud and identity theft according to the service policy; provided, however, that records of fraudulent use may be kept for one(1) year to ensure user safety and prevent service fraud and disputes.
The Company shall automatically record and store any data confirming the collection, utilization, and provision of location information to charge service fees to and handle civil complaints from other service providers or the User. Such data shall be retained for six (6) months.
However, if the law imposes a duty to keep information for a certain period, the personal
information is safely stored for such a period.
Users and their legal representatives may request at any time to view, correct, withdraw or delete their consent, or suspend the processing of the information collected. However, withdrawal or deletion of consent may limit the use of some or all of the Services.
Request to access or provide personal information
Users can request access to and provision of their personal information processed by Kakao Mobility.
Membership information can be checked in Mobile App > Menu > My Info.
If users want to read the personal information that cannot be accessed through the Services, they should contact Customer Service, and the Company will take action within ten(10) days unless there is any particular reason. However, if any reason to delay or reject the reading arises, the Company will promptly notify its users of the circumstances.
Request to correct or delete personal information
Users can request correction and deletion of their personal information processed by Kakao Mobility.
Membership information can be checked in Mobile App > Menu > My Info or possibly be processed via Customer Service. To this end, users may need to verify their identity.
Withdrawal and deletion of personal information consent and suspension of processing thereof
Users can request to withdraw their consent for the information collected and used, delete such information, or suspend the processing thereof by contacting the customer service center. However, upon such request, access to some or all of the Services may be restricted, but it may be difficult to withdraw consent, delete, or suspend the processing of the information collected under other laws.
When users request correction of errors in their personal information, the Company will not use or provide such information until the correction is completed. If the Company has already provided personal information containing errors to third parties, it will notify the party that received the correction so that it can take action.
When the individual (referred to as the “legal guardian”), who is defined in Article 26.2 of the “Act On The Protection and Use Of Location Information” as the legal guardian of any of the following persons (referred to as "children eight (8) years or younger"), gives consent to collection, use and/or provision of the personal location information regarding the child eight years or younger, for the protection of the latter's health or safety, the Company deems that the child has personally given consent as such.
A child eight (8) years or younger
An individual under adult guardianship
An individual with a mental disorder defined in Article 2.2.2 of the “Act on Welfare of Persons with Disabilities”, classified as an individual with a severe disability in Subparagraph 2 of Article 2 of the “Act on the Employment Promotion and Vocation Rehabilitation of Persons with Disabilities” (limited to those registered as disabled under Article 32 of the “Act on Welfare of Persons with Disabilities”).
Legal guardians who want to consent to the collection, use and/or provision of personal location information for the protection of the health and safety of the child eight (8) years or younger must submit a written consent form, as well as a document that proves their guardianship status, to the Company.
The legal guardian can exercise all rights granted to the subject of the personal location information if they consent to the collection, use and/or provision of personal location information of a child eight (8) years or younger.
A cookie is a small text file usually sent from the server used for operating a website and stored in a user's computer.
We use cookies that store and retrieve a user’s information from time to time to provide him/her with personalized and customized services. When the user visits a website, the website server will read the contents of the cookies stored on the user’s device to maintain the set configuration and provide him/her with personalized services. Cookies help the user access the website as configured and use it conveniently when he/she visits it. Cookies are also used to analyze the user’s website visit history and use patterns and provide him/her with personalized information such as optimized advertisements.
Cookies do not automatically or actively collect information that is essential to identify an individual, and users have their choice to install cookies. Therefore, users can allow all cookies, confirm their installation every time, or refuse all cookies to be installed by setting the relevant options in a web browser.
However, if users decline to install cookies, they may not be comfortable using the web and may have difficulty using some services that require them to log in.
For Internet Explorer: Select "Tool" at the top of the browser > "Internet Options" > "Personal Data” > Settings
For Chrome: Select the "Settings" menu at the top right side of the browser. > "Show advanced settings" > In the "Privacy" section, click "Content settings". > Cookies
The Company values its users’ personal information as the highest value and makes the following efforts in handling it. Also, the Company protects the location information of the users to the same level as personal information.
The Company encrypts the users’ personal information.
It transmits it using the encrypted communication section and encrypts and stores sensitive information such as passwords.
The Company works hard to protect its users from hacking and computer viruses.
The Company has been installing the relevant system in an area where access is controlled from outside to prevent leakage or damage of the users' personal information by hacking or computer viruses.
The Company has the necessary system installed to detect and stop hackers and monitors them around the clock while installing anti-virus programs to ensure that the system is free of the latest malware and viruses.
In addition, new hacking/security technologies are continually being studied and applied to the Services.
The Company minimizes the number of people who have access to valuable personal information.
The Company also minimizes the number of employees who handle personal information.
In addition, the Company has established systematic criteria for the creation, change, and access of passwords to database systems that store and process personal information and has conducted inspections regularly.
The Company provides regular training to its employees on protecting users' personal information.
The Company also provides all employees who handle personal information with regular training on their obligations to protect personal information and ensure security.
Users can contact Privacy Officer (Location Information Manager) and Customer Service to inquire about any issues on personal information protection, complaint handling, and remedy-seeking that arise from using the Company's services (or businesses). Kakao Mobility will respond to and process such inquiries without delay.
Personal Information Protection Officer and Location Information Manager
Department: Personal Information Protection Office
Name/Title: Choi Jin wook / DPO
Contact: help.service@kakaomobility.com / (+82) 1599-9400
Personal Information Handling Department
Department: Customer Service
Contact: help.service@kakaomobility.com / (+82) 1599-9400
VeraSafe has been appointed as Kakao Mobility’s representative in the European Union for data protection matters, pursuant to Article 27 of the General Data Protection Regulation of the European Union. If you are in the European Economic Area,
VeraSafe can be contacted in addition to ‘help.service@kakaomobility.com’ only on matters related to the processing of personal data. To make such an inquiry, please contact VeraSafe using this contact form: https://verasafe.com/public-resources/contactdata-protection-representative or via telephone at: +420 228 881 031.
Alternatively, VeraSafe can be contacted at:
VeraSafe Ireland Ltd.
Unit 3D North Point House
North Point Business Park
New Mallow Road
Cork T23AT2P
Ireland
VeraSafe has been appointed as Kakao Mobility’s representative in the United Kingdom for data protection matters, pursuant to Article 27 of the United Kingdom General Data Protection Regulation. If you are located within the United Kingdom, VeraSafe can be contacted in addition to or instead of help.service@kakaomobility.com, only on matters related to the processing of personal data.
To make such an inquiry, please contact VeraSafe using this contact form: https://verasafe.com/public-resources/contact-data-protection-representative or via telephone at: +44 (20) 4532 2003.
Alternatively, VeraSafe can be contacted at:
VeraSafe United Kingdom Ltd.
37 Albert Embankment
London SE1 7TL
United Kingdom
Please make inquiries to the following organizations if you need to report or consult regarding the violation of personal information.
Privacy Infringement Report Center: (No prefix) 118 / http://privacy.kisa.or.kr
Supreme Prosecutor's Office: (Toll-Free)1301 / http://www.spo.go.kr
National Police Agency Cyber Investigation Bureau: (No prefix) 182 / https://ecrm.cyber.go.kr
The Company shall notify users of any additions, deletions, or amendments to the above contents through a notice seven (7) days prior to implementing such changes. However, we will tell users at least thirty (30) days before any essential changes to their fundamental rights or obligations. In addition, if there is an unavoidable need to change the policy due txo related laws or company policies, please refer to the notice sent to a user's contact as soon as possible.
Privacy (Location Information) Policy shall be applied from the effective date.
We may update this policy from time to time, and we encourage you to review it periodically.
Effective Date of Privacy (Location Information) Policy: 2025. 4. 11.
View the previous version of the Privacy (Location Information) Policy